Privacy Policy

At DIGITALSONIC TECHNOLOGIES PRIVATE LIMITED (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our digital products, use our web hosting services, or engage our logo design services.

1. Information We Collect

We collect information directly from you when you interact with our website or use our services, as well as automatically through automated technologies.

A. Information You Provide Directly

• Contact Data: Name, email address, phone number, and physical billing/shipping address.
• Account Credentials: Usernames and passwords created to access web hosting management portals or client accounts.
• Payment Information: Payment details processed securely through third-party payment processors (e.g., credit card details, billing address). We do not store full payment card details on our servers.
• Project & Content Data: Files, images, branding details, domain names, and website content uploaded or provided to us for logo design or hosting setup.

B. Information Collected Automatically

• Log & Device Data: IP address, browser type, operating system, device identifiers, and pages visited on our site.
• Usage Data: Info about how you use our hosting servers, bandwidth usage, and interactions with our website.
• Cookies & Tracking: Standard web cookies and tracking technologies to maintain session state and analyze traffic.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process orders for digital products, deliver custom logo designs, and provision/manage web hosting accounts.
• Communication: To send order confirmations, invoices, technical notices, updates, security alerts, and support messages.
• Account Management: To administer your hosting account, verify identity, and prevent unauthorized access.
• Customer Support: To respond to support tickets, queries, and trouble requests.
• Improvement & Security: To monitor server health, optimize website performance, detect/prevent fraud, and enforce our Terms and Conditions.

3. How We Share Your Information

We do not sell your personal information. We only share information with third parties under the following circumstances:

• Third-Party Service Providers: We share data with reliable vendors who help us operate our business (e.g., payment gateways, domain registrars, server infrastructure providers, and email delivery platforms).
• Legal Compliance: If required by law, court order, or government authority to comply with legal obligations or protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, client information may be transferred as part of the transaction.

4. Web Hosting & Client Data Confidentiality

For our Web Hosting services:

• Data Ownership: You maintain full ownership of all content, databases, and assets hosted on our servers.
• Server Security: We implement standard physical and digital security measures to safeguard server infrastructure. However, you are responsible for maintaining secure passwords and backing up your own website files.
• Access Control: Our staff will not access your private hosted data or databases except as necessary to provide technical support, resolve server errors, or comply with legal requests.

5. Cookies and Tracking Technologies

We use cookies to enhance your browser experience, remember preferences, and gather basic analytics. You can set your browser to refuse all or some cookies, but doing so may cause certain features of our site or hosting control panels to function improperly.

6. Data Security and Retention

• Security: We use reasonable technical, administrative, and physical safeguards (including SSL encryption) to secure your personal information.
• Retention: We retain personal information for as long as your account is active or as needed to provide you services, fulfill tax/legal requirements, and resolve disputes.

7. Your Data Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the following rights regarding your personal data:

• Access & Correction: Request a copy of the personal data we hold about you or update incorrect info.
• Deletion: Request the erasure of your personal data, subject to legal or contractual retention requirements.
• Opt-Out: Unsubscribe from marketing emails at any time using the “Unsubscribe” link provided in our messages.

8. Third-Party Links

Our website or hosted sites may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational or legal updates. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

Business Name: DIGITALSONIC TECHNOLOGIES PRIVATE LIMITED
Email: business@digitalsonic.store
Phone: +91 7975554501